Order Fulfillment
At California Ski Company, we pride ourselves on exceptional customer service. Due to the unique nature of our inventory, quantities are occasionally extremely limited. In rare cases, an item may sell out in our retail store before we’re able to fulfill your online order. We sincerely apologize for the inconvenience this may cause. If we’re unable to fulfill any part of your order, we will attempt to contact you via email and/or phone to resolve this issue. We hope you’ll give us the opportunity to serve you better in the future.
Returns
Our return policy applies to both in-store and online purchases and is valid for 30 days from the date of purchase. After 30 days, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- Items must be unused, in the same condition as received, and in their original packaging
- A receipt or proof of purchase is required
Items not eligible for return include:
- Gift cards
- Certain personal or intimate items
- Perishable goods (e.g., food, magazines)
- Products containing hazardous materials
- Skis, bindings, or any equipment that has been mounted or drilled
Note: Mounted or drilled equipment cannot be returned for a refund or store credit
How to Initiate a Return
To initiate a return, please contact us at [email protected] with your order details.
Do not ship anything until you receive prior approval and return instructions.
Return items may be mailed to:
California Ski Company
843 Gilman Street
Berkeley, California 94710
Exchanges
The fastest way to make an exchange is to place a new order for the desired item. Once you receive your new item, return the original for a refund.
After receiving your return, we will process your refund within 24 hours. However, depending on your financial institution, it may take up to 14 business days for the funds to appear in your account.
Refunds
Service Appointments
Some service appointments may require a deposit at the time of booking. This deposit will be applied to your total service cost.
- Full deposit refunds are available if you cancel at least 24 hours in advance
- No refunds are given for cancellations made within 24 hours of the scheduled time
- However, the deposit can be applied to a rescheduled appointment
Products or Merchandise
Refunds are issued for the full product price minus shipping costs.
To request a refund:
- Email us at [email protected] with your order details
- Once approved, we will provide return instructions
- After receiving your return, we will process your refund within 24 hours. However, depending on your financial institution, it may take up to 14 business days for the funds to appear in your account.
In some cases, we may issue a partial refund. This may apply if:
- The product has been opened
- It’s not in original packaging
- There are visible signs of use
Shipping
Shipping Rates:
- Orders over $100: Free flat-rate shipping
- Orders $99.99 or less: Flat-rate shipping of $5
Sustainability Notice: We reuse shipping boxes and packing materials whenever possible. Your order may arrive in a gently used box. We encourage you to reuse it if returning an item.
Gift Cards: We do not currently ship gift cards.
Need Help?
For questions or assistance, contact us at:
[email protected] or call us at 510-527-6411