Certain service appointments may require a deposit at the time of booking to hold the reservation. The full deposit amount will be applied to the cost of the service upon appointment completion.
We will refund deposits for reservations canceled more than 24 hours in advance of the appointment.
We regret that we cannot issue deposit refunds for cancellations made within 24 hours of the appointment time. However, we will be happy to apply the already-paid deposit to a new appointment, so we recommend that you reschedule your appointment instead.
Our returns policy lasts 30 days and applies only to purchases made in-store. If more than 30 days have passed since your in-store purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
At our discretion, we may opt to offer a partial, instead of full, refund, even within 30 days of purchase. Situations that may result in partial refunds include but are not limited to:
- Products that have been opened
- Products that are not in their original packaging
- Products with obvious signs of use
Several types of goods are exempt from being returned, such as:
- Gift cards
- Some personal or intimate items
- Perishable goods such as food or magazines
- Products that contain hazardous materials
We do not ship any products, neither gift cards nor physical merchandise.
For questions about any of our policies, please email [email protected] or call us at 510-527-6411.